Customer Support Manager (m/f/d) remote
Permanent Employment
Customer Support Manager (m/f/d) remote
Join our company now as Customer Support Manager (m/f/d) !
Your tasks:
- Be the first point of contact for our B2C and B2B users
- You are responsible for the customer service in B2C via email (our ticket tool is freshdesk)
- You advise and support our existing and potentially new B2B customers via email and Zoom calls
- You calculate and create individual offers for B2B customers and keep an eye on their development
- You work independently and are constantly thinking about improvements and future support trends, such as automation, highlighting the self-service section (FAQs), etc.
- You create insights reports for the product team
- You create issues in GitHub and keep an eye on the current bugs
Occupational fields
Mitarbeiter Kundenservice (m/w/d)
Kundensupport und -service
Support
What do we offer you?
- You can choose to work fully remote from home, in the offices (with excellent S-Bahn connections to Berlin or Hamburg), or in a hybrid form
- You can choose your preferred hardware
- You have a flexible work schedule with a core working time between 10 am and 4 pm (CET)
- Once per year, we have a week of team-bonding in summer
- We offer 28 vacation days
- We implemented a meeting-free Wednesday, so everyone has more focus time with no interruption
- You are not alone: Thanks to the buddy system, you will get a buddy by your side, right from day 1
Agile Working
Flat Hierarchies
Promotion of Employee Initiatives
Regular Feedback Meetings
Startup Flair
Who we're looking for:
- Your level of German is native
- Your English language skills are close to a native level
- You have a technical affinity and an enthusiasm for software development
- You have excellent communication skills in German and English and are able to find the right words in all hierarchies
- You are an organizational talent and think in a solution-, goal- and company-oriented way
- You demonstrate the ability to work in a team, being stress-resistant and enjoying taking on responsibility
At least 1 year of work experience required
Languages
German
English
Skill set
Kommunikative Kompetenz
Teamarbeit
Freundlichkeit
Eigeninitiative
Verantwortungsbewusstsein
About LanguageTooler GmbH
Wir sind der Meinung, jede:r kann gut schreiben! Wir wollen die professionellen Schreibkünste in allen unseren Nutzer:innen entfesseln. Dazu nutzen wir eine KI-basierte Technologie, die Rechtschreibung, Grammatik und Stil von Texten analysiert und sofort kontextbezogene Vorschläge liefern kann. Auf unseren Websites und mit unseren Add-ons prüfen wir jeden Tag mehr als eine Million Texte vollautomatisch. Und das Ganze nicht nur auf Englisch und Deutsch. Unsere Premium-Sprachen sind auch Spanisch, Portugiesisch, Französisch und Niederländisch.
Frequently asked questions
Who or what is Workwise?
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That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile.
Can I process my application afterwards?
Yes, this is possible. In your application overview at Workwise you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your Workwise profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
I don't think I meet all the requirements. Can I still apply?
Our job offer Customer Support Manager (m/f/d) remote sounds promising? We're looking forward to your application.